An unfinished cart
Give shoppers time, send a reminder, check whether they ordered, and choose the next step accordingly.
JOURNEY BUILDER
Every customer has a different next step.Let your messages follow.
An item left in a cart, a new membership, a long absence. Build journeys around customer behavior. Plan when to send each message and which channel to use in one flow.
AI-assisted creationVisual flow designMultichannel messaging
Journey BuilderINTERACTIVE EXAMPLE
SELECTED STEP
Items left in cart
A customer enters this flow when the selected event occurs.
Select a step or try the Yes / No paths.Illustrative flow. This demo does not send messages or start a live journey.
CUSTOMER JOURNEY AUTOMATION
Plan beyond a single message.
Start with a ready-made flow and adapt it to your store’s voice and your customers’ behavior.
A chance to reconnect
Reach customers who haven’t visited in a while with a personal message. Adapt the flow to their response.
A warm welcome
Welcome new members and introduce your store and collections through a series of messages over several days.
After the purchase
Suggest complementary products after an order. Keep the conversation going with relevant ideas for the next purchase.
FROM IDEA TO JOURNEY
Describe what you want to do.
Start AI-assisted journey creation with a sentence in Turkish or English. Review the flow, then tailor its messages, delays, and conditions to your store.
EXAMPLE REQUEST
“Email customers one hour after they abandon a cart. Remind those who haven’t ordered with a push the next day.”
Describe your goal → Review the flow → Refine the steps
VISUAL FLOW DESIGN
You design the path. Behavior guides the way.
Choose an event.
Start a journey when a cart is abandoned, an order is completed, or a customer enters a segment.
Connect the steps.
Combine messages, delays, and conditions in the visual workspace. Edit the content of each step in one place.
Explore different paths.
Use conditions to route customers to the appropriate path. Evaluate different flow options with A/B test steps.
CONNECTED CHANNELS
See the whole conversation.
Begin a journey with email and choose the next step based on customer behavior. Prepare channel-specific templates and tailor titles, content, and links to the goal of the flow.
EmailSMSWhatsAppWeb Push
Delivery channels depend on your store’s integrations and customer communication permissions.
SAMPLE REPORT · LAST 30 DAYS
The journey is ready. How is it performing?
Review active journeys, enrollments, completions, and reported revenue together. Select a period to follow the progress of each flow.
4Active journeys
2,480Enrollments
1,360Completed journeys
₺186,400Reported revenue
Figures are illustrative, not actual customer results. Completing a journey does not necessarily mean placing an order.
FAQ
About Journey Builder.
What is Journey Builder?
Design automated communication flows that start with customer behavior and progress through delays and conditions. Manage cart recovery, welcome, and win-back journeys in a visual workspace.
How do I create a flow with AI?
Describe your goal in English or Turkish. Use AI-assisted creation as a starting point, then tailor the steps, messages, and delays to your needs.
Which channels can I use?
Plan email, SMS, WhatsApp, and Web Push in a journey. Available delivery depends on your store’s channel integrations and customer communication permissions.
What can trigger a journey?
Triggers include cart abandonment, a completed order, segment entry, 30 days of inactivity, a wishlist price drop, and a first visit.
What happens if the customer orders?
Use a condition to create different paths. For example, remove buyers from a reminder path while scheduling the next message for those who have not ordered.
Can I edit templates?
Yes. Use ready-made flows as a starting point and edit steps, connections, delays, and message content. Manage message templates by channel.
How can I track results?
Review active journeys, enrollments, completions, and reported revenue by period. A completed journey and a completed order are different indicators.
Get Started
Let’s build your first customer journey.
Share your store and communication goals. We’ll plan a cart recovery, welcome, or win-back flow together.
- AI-assisted journey creation
- Visual flows and conditions
- Multichannel message planning